Words matter.  

Your business’ voice is crucial to gaining your ideal client.  Your ideal client wants to feel connected to you and your business from the very first word.  

Time matters. 

Your time is valuable.  It’s the one thing we can never get back and placing a value on your time and ability to manage it effectively is key to success and time freedom.  

Your clients matter.  

They are the most important piece to your business.  You may have the best process, product or service, but if your clients aren’t feeling taken care of your business fails.  

Hi and welcome to Jana Out West.  My name is Jana and I specialize in Business Assistance and Customer Experience. My goal is to bring a level of care, professionalism, and empathy to your business that you and your customers can rely on.  Creative and skilled writer with a knack for finding your brand’s voice and style.  Offering an array of writing services for all your social outlets and professional correspondences.  Fun, aesthetically pleasing and creative social media graphics and content calendar creation that will speak to your customer base.  I am wildly passionate about helping you streamline your systems for interviewing, hiring, customer on-boarding and day to day customer care.